Return Policy

At Ladyjacket, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we want to make your return experience simple, transparent, and hassle-free.

Return Overview

Returns may occasionally be necessary — whether due to sizing issues, product defects, or an unexpected change of preference. Our goal is to make the process smooth and fair for all customers.

To initiate a return, please contact us through our Contact Page or email [email protected] within 180 days from the date your order was delivered.

For faster support, include:

• Full name on the order
• Order number
• Detailed description of the issue
• Photos clearly showing the problem (if applicable)
• Your preferred resolution — refund or replacement

Important: Ladyjacket is not responsible for customer errors such as incorrect personalization, spelling mistakes, or issues caused by uploaded images. Please review your order carefully before submitting it.

Return Policy Details

We accept returns for non-sale items within 180 days from delivery.

To qualify for a return:

• Items must be unworn, unwashed, and unused
• All original tags and packaging must be intact
• Sales receipt or order confirmation must be included

Items not meeting these conditions may be denied for return or refund.

Return Shipping Costs

For returns due to personal reasons (change of mind, sizing issue, etc.), the return shipping cost may be the responsibility of the customer.

Return Procedure

1. Prepare Your Package

• Include a printed copy of your order confirmation email
• Ensure all items are securely packed in original packaging

2. Ship the Package

• Use your local postal service or a reliable courier
• Send us the tracking number once shipped

3. Confirmation & Processing

Once your return is received, we will email you a confirmation. After inspection, we will notify you whether your return was approved or denied.

Approved refunds will be issued back to the original payment method used at checkout.

Non-Returnable Items

• Sale or clearance items
• Customized or personalized products
• Items damaged due to improper handling or use

Need Help?

We’re here to help at any step of the return process.

• Address: 1260 Huntington Dr #205, South Pasadena, CA 91030, USA
• Email: [email protected]
• Support Hours: Monday – Friday, 8:00 AM – 5:00 PM (EST)