Order Adjustment and Address Verification Policy
At Ladyjacket, we recognize that plans can change. To enhance your shopping experience, we offer a 4-hour window from the time of order placement for cancellations or modifications. Please review the guidelines below on how to adjust your order.
1. Cancellation or Modification Within 4 Hours
You may cancel or modify your order within the first 4 hours after it has been placed. To request a change or cancellation, please:
- Use the “Contact Us” section on our website at ladyjacket.com, or
- Create a support ticket via our contact page, or
- Email our customer support team at [email protected].
Our team will do its best to review and process your request promptly within this time frame.
2. Address Accuracy
To ensure successful delivery, it is essential that you double-check the accuracy of your shipping address at checkout. Please carefully review and confirm all details, including street address, apartment or unit number, city, state, and ZIP code.
Providing the correct address information is the customer’s responsibility.
3. Address-Related Issues
Please be aware that any issues arising from non-delivery due to incorrect, incomplete, or outdated address details will not be the liability of Ladyjacket.
Orders that cannot be delivered because of address errors, missing information, or customer unavailability may be delayed, returned, or in some cases, disposed of by the carrier in accordance with their policies.
4. Customer Support
If you have any questions or concerns about your order, our customer support team is here to help. Please reach out to us at:
Email: [email protected]
Your satisfaction is our priority, and we truly appreciate your cooperation in helping us ensure a smooth and efficient shopping experience from Ladyjacket.
Thank you for choosing Ladyjacket. We look forward to serving you with care and efficiency.